How they work the Call Center

They call all day trying to sell you any thing, but what happens behind that handset?

What I write comes from my work experience and I do not go by hearsay. What I write I write because I read many guys who ask if you earn well, if it works well, and the answers are not complete. So I’ll try to do a little bit of clarity on the topic for those who want information on-the-job, both for those who want to understand what happens behind the phone call that you receive in the moments less appropriate with the only purpose to sell you something.

How many types of Call Centers are there?

The types are two: inboud and outbound.
The operator of inbound is the one that responds to incoming calls. When you call your telephone operator because you are in need of assistance, to respond to it is an operator, inbound.
The operator outbound, then, is the one that needs to make phone calls to try to sell a product.

Usually the professional figure is hidden behind the operator, inbound, because it is a technical (or at least hope) that they will be able to give you assistance, and most of the cases, these operators have a good working position. It is not always so, but this is usually the situation.

If the vacancy through the job postings, describes how outbound telemarketing or telesales, then before you send your application to read these words.

The operator Outbound, that is what you call and want to sell

Is the character who, in the best of cases, he perceives a rate of 300-400€ monthly commissions for every sale or number of sales go to good end. This human being is trained as a Marines. At the beginning of his career he realizes that it is not so easy to sell. Some of the sale goes to a good end, but not enough to be able to perceive the bonus that goes beyond the fixed, and then when you are about to succumb to a depression that does not make it more close contracts, here comes the fateful COURSE OF the SALE (it is not written in bold capital letters at random).

This legendary course will allow the operator to recover the grit lost. Within the video playback, the operator will see happy people, you will see the names and surnames of persons of the same company that manage to close even 1000 contracts in a month and therefore can afford to embrace, laughing along with the throat facing the sky his own son, clothed entirely in white, while it is located on a vast lawn with the grass well maintained. The operator looking at those pictures, and that determination will see us your future is described by a beautiful villa, a nice car, and many trips, all earned faithfully thanks to that work that promises large gains.

You. Of course. Dreams as well. So dreams are free.

And how are they handled calls in a Call Center?

There are offices where you work in the old way. A software in the computer tells you the next number from the call (taken of course from a list of numbers), a button will call. Point. But this system is slow and outdated, and also provides a huge problem: Not all the calls are answered, a lot of people are out of the house, and then attempts to call to these numbers are not a waste of time for those who are willing to sell.

So many offices have been modernized by purchasing of automated systems extraordinary. In practice, there is a central switchboard to which are connected a number of operators, and on the basis of the operators connected in that moment a specific number of phone calls to the list of preset numbers. As soon as someone replies, the pbx passes the call to the first free operator at that time, and at that point you need to just talk. In this way there is no more loss of time. The reason why sometimes you answer the phone, and on the other hand there is nobody is this: a pbx has called, but at the time of your response no operator was free, and then you feel dumb.

I’ve said that I’m not interested, but they continue to call?

The pbx tries to call a fixed number in different time slots, until someone responds. If the answer is told the owner is not home or Not interested, the operator, the other will postpone the call until the next day, or on the weekend, and the switchboard will store it and then recall it automatically. And this is the reason why there are those who will not free ever: the operator closes the call as the user is not interested, but how to call you tomorrow at… .

And so you involve all of the Call Center. I want to clarify that the little man that calls you to the house does not belong to the company with which you are going to make the contract. He knows only your personal data, but do not know if you really the your area has the proper coverage at the phone, he just has to make you close the contract. If you want to open a new subscription, you can head to a store or call you to the operator to ask for information and to conclude the contract.